Refund policy

Return Policy

At NQA, customer safety and product integrity are our top priorities. Due to the nature of our products—all sales are final.

No Returns or Exchanges

  • For hygiene and safety reasons, we do not accept returns, refunds, or exchanges on any products once they have been shipped.

  • This policy ensures that every customer receives brand new, unused products of the highest quality.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at [your email address]. We will review your case and, if eligible, issue a replacement at no additional cost.

Order Cancellations

Orders may only be cancelled within 2 hours of purchase. After this time, your order is already in processing and cannot be cancelled.